GLOW — Terms of Service and End User License Agreement (EULA)

Last updated: July 10, 2026 | Effective date: July 10, 2026

0. About This Document and Related Policies

These Terms of Service and End User License Agreement (collectively, the "Terms") govern your access to and use of the GLOW mobile application and related services (the "Service" or "GLOW"), operated by Glow, a company organized under the laws of Canada ("Glow," "we," "us," or "our").

These Terms incorporate the following sibling documents by reference, each of which you should read:

If a sibling document conflicts with these Terms on a topic it specifically governs, that document controls for that topic. Otherwise, these Terms control.

PLEASE READ CAREFULLY. THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER (SECTION 22) THAT AFFECT HOW DISPUTES ARE RESOLVED. THEY ALSO LIMIT OUR LIABILITY (SECTION 20).

1. Acceptance of These Terms

1.1 By downloading, installing, accessing, or using GLOW, or by tapping "I Agree" (or a similar control), you agree to be bound by these Terms. If you do not agree, do not use the Service.

1.2 You represent that you have the legal capacity to enter into a binding contract and that you are not barred from using the Service under any applicable law.

1.3 These Terms form a legal agreement between you and Glow. They also serve as an End User License Agreement governing your license to use the GLOW application software (the "App").

2. Definitions

For the purposes of these Terms:

3. Eligibility; 18+ Only

3.1 Adults only. GLOW is an 18+ Service. You must be at least eighteen (18) years old — or the age of majority in your jurisdiction, whichever is greater — to create an Account or use the Service. There are no exceptions.

3.2 No minors. The Service is not directed to anyone under 18. We do not knowingly permit anyone under 18 to register or use GLOW. If we learn that a User is under 18, we will terminate the Account and may take further action as required by law. See Sections 11 and 12 regarding child sexual abuse material (CSAM).

3.3 Age and identity verification. We use third-party verification (currently via Amazon Web Services) to help confirm age and identity, including facial (liveness) checks. Creator onboarding requires government-ID and liveness verification. See Section 10 and the Biometric Data Consent & Retention Policy.

3.4 Geographic restrictions. The Service is offered worldwide except the European Union, and is not available in — and is geo-blocked from — jurisdictions where the Service or adult live-streaming is illegal, and jurisdictions subject to applicable sanctions or embargoes. You may not use the Service from, or on behalf of anyone in, a restricted jurisdiction, and you may not use tools (such as VPNs) to evade geo-blocking.

3.5 Sanctions compliance. You represent that you are not (a) located in, or a resident or national of, a country or region subject to comprehensive sanctions administered by Canada, the United States, or other applicable authorities; or (b) a person on any applicable restricted-party or denied-party list.

4. The CLEAN Lane; No Explicit Content

4.1 CLEAN standard. GLOW operates a CLEAN experience. No sexually explicit content is permitted, including nudity, sexual acts, sexually explicit conduct, or content that solicits or promotes the foregoing. This applies to public streams, shorts, profiles, messages, and Private 1:1 Rooms.

4.2 Heavy moderation. Content is subject to automated and human moderation as described in Section 11 and the Community Guidelines & Content Policy. We may remove Content, restrict features, or take enforcement action for violations.

4.3 Not a private channel for prohibited conduct. Private features (including paid DMs and Private 1:1 Rooms) are not exempt from these rules and are subject to a safety floor described in Section 11.5. Using private features to circumvent the CLEAN standard is a serious violation.

5. Accounts; Account Security

5.1 Registration. You must provide accurate, current, and complete information and keep it updated.

5.2 One person, one identity. Accounts are personal to you. As described in Section 10, we operate a one-face-one-account system: your Biometric Data reference is used to prevent duplicate accounts and to enforce bans. You may not maintain multiple Accounts to evade enforcement.

5.3 Security. You are responsible for safeguarding your credentials and for all activity under your Account. Notify us promptly at support@glowsocial.app of any unauthorized use.

5.4 No transfer. You may not sell, transfer, or license your Account, and you have no ownership interest in your Account, username, Coins, or any other component of the Service.

6. License to Use the App (EULA)

6.1 License grant. Subject to these Terms, Glow grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use one copy of the App on an Apple-branded device that you own or control, solely for your personal, non-commercial use (except that Creators may use the Service commercially as permitted by the Creator Agreement).

6.2 Restrictions. You may not, and may not permit others to: (a) copy, modify, or create derivative works of the App; (b) reverse engineer, decompile, or disassemble the App, except to the extent this restriction is prohibited by applicable law; (c) rent, lease, lend, sell, sublicense, or distribute the App; (d) remove or alter proprietary notices; (e) use the App to build a competing product; (f) circumvent, disable, or interfere with security-, moderation-, verification-, or geo-blocking-related features; (g) access the Service through automated means (bots, scrapers) except as expressly permitted; or (h) use the Service in violation of applicable law.

6.3 Reservation of rights. The App is licensed, not sold. Glow and its licensors retain all right, title, and interest in and to the App and the Service.

6.4 Updates. We may provide updates, which may be automatically installed. These Terms govern updates unless separate terms accompany them.

7. Apple App Store Terms (EULA Provisions Required by Apple)

7.1 Acknowledgement. These Terms are between you and Glow only, and not with Apple Inc. ("Apple"). Apple is not responsible for the App or its content.

7.2 Scope of license. The license in Section 6 is limited to use on Apple-branded devices you own or control and as permitted by the Apple Media Services / App Store Terms of Service.

7.3 Maintenance and support. Glow, not Apple, is solely responsible for providing maintenance and support for the App. Apple has no obligation to furnish any support services.

7.4 Warranty. To the maximum extent permitted by law, Apple has no warranty obligation with respect to the App. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the App; subject to that, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are Glow's responsibility.

7.5 Product claims. Glow, not Apple, is responsible for addressing claims relating to the App or your use of it, including (a) product liability claims; (b) any claim that the App fails to conform to legal or regulatory requirements; and (c) claims under consumer protection, privacy, or similar legislation.

7.6 Intellectual property claims. In the event of a third-party claim that the App or your use of it infringes intellectual property rights, Glow, not Apple, is responsible for the investigation, defense, settlement, and discharge of such claim.

7.7 Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government restricted-party list.

7.8 Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

7.9 In-app purchases. All purchases of Coins are made through Apple In-App Purchase and are subject to the Apple Media Services Terms. Refund requests for Coins purchases are generally handled by Apple. See Section 8 and the Coins Terms & Purchase Policy.

8. Coins (Virtual Items)

8.1 What Coins are. Coins are a limited, revocable, non-refundable, non-transferable license to access certain in-app digital features. Coins are not money, currency, legal tender, stored value, a deposit, a gift card, or a financial instrument. Coins have no cash value, are not redeemable for cash or any monetary value, and cannot be exchanged, transferred, or withdrawn except as expressly permitted within the Service.

8.2 Purchase. Viewers purchase Coins exclusively through Apple In-App Purchase. The current exchange rate is 1 USD = 100 Coins, which we may change prospectively.

8.3 How Coins are spent. Coins may be spent within the Service on features including virtual gifts, paid direct messages ("paid DMs"), and per-minute Private 1:1 Rooms. Once spent, Coins are consumed and non-refundable.

8.4 Expiry. Coins expire approximately twelve (12) months after purchase, after which they are forfeited and no longer usable. Where required by applicable law, we will apply any longer minimum validity period mandated for your jurisdiction. Details are in the Coins Terms & Purchase Policy.

8.5 No refunds. Except where required by applicable law or handled by Apple under its policies, all Coins purchases are final and non-refundable. We do not control Apple's refund decisions.

8.6 Revocation and adjustment. We may suspend, revoke, or reduce Coins associated with fraudulent, unauthorized, erroneous, or violating transactions, or where required to comply with law or enforcement (including bans under Section 12).

8.7 No obligation to maintain. We may modify, manage, or discontinue Coins or any feature purchasable with Coins at any time, subject to applicable law. If we permanently discontinue the Service, we will handle unspent Coins as described in the Coins Terms & Purchase Policy and as required by law.

9. Payments and Billing

9.1 Coins. Billing for Coins is processed by Apple. Your payment method, taxes, and receipts are governed by Apple's terms.

9.2 Modeling Marketplace access. Access to the Modeling Marketplace is billed externally via Stripe on the web at USD $500 per month — not through Apple In-App Purchase. See Section 13 and the Modeling Marketplace Terms.

9.3 Taxes. You are responsible for any taxes associated with your purchases, except taxes on Glow's net income.

10. Identity, Age, and Biometric (Face) Verification

10.1 Verification providers. We use third-party services (currently Amazon Web Services) to perform age, identity, and liveness (facial) verification.

10.2 Biometric processing and purposes. We process Biometric Data for two purposes only: (a) verifying that you are 18+ and confirming identity; and (b) maintaining a one-face-one-account ban index that helps prevent banned users from re-registering and prevents duplicate Accounts.

10.3 What we store. We store only an opaque, non-reversible reference derived from your facial verification. Raw ID images are retained only briefly and then purged according to a published schedule. We do not use Biometric Data for advertising or sell it.

10.4 Separate, explicit consent. Biometric processing requires your separate, explicit consent, obtained through the Biometric Data Consent & Retention Policy. That policy also sets out our retention and destruction schedule. You may decline biometric processing, but you will not be able to complete verification or use verification-gated features (including Creator onboarding).

10.5 Ban-index retention exception. As described in Section 18 and the Biometric Data Consent & Retention Policy, the opaque, non-reversible ban reference may be retained on a one-way basis to enforce bans, even after Account deletion, to the extent permitted or required by law.

11. Content, Moderation, and Safety

11.1 Your Content. You are solely responsible for Content you create, stream, upload, or transmit. You represent that you have all rights necessary to your Content and that it does not violate these Terms, the Community Guidelines, or any law or third-party right.

11.2 License to your Content. You grant Glow a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, transmit, display, and distribute your Content solely to operate, provide, secure, moderate, and improve the Service and as needed to comply with law. This license ends when your Content is deleted from the Service, except (a) for Content already shared with others, (b) for reasonable backup copies, and (c) for Content retained for legal, safety, or enforcement purposes (see Sections 12 and 18).

11.3 Moderation of public Content. Public streams and shorts are subject to automated and human moderation. We may review, filter, age-gate, remove, or restrict Content and may act on violations without prior notice.

11.4 Reporting and blocking. You can report and block other users anywhere in the Service. Reports are reviewed under the Trust & Safety / Reporting Policy.

11.5 Private 1:1 Room safety floor. Private 1:1 Rooms are not unmonitored. They are subject to a safety floor, which includes (a) a report-triggered evidence buffer that preserves recent session data when a report is made, and (b) CSAM hash-scanning as described in Section 12. This is not zero oversight. By entering a Private 1:1 Room, you acknowledge and consent to these safety measures.

11.6 Enforcement actions. Depending on severity, we may warn, remove Content, limit features, suspend, or terminate Accounts. Hard-blocks by a threshold number ("N") of distinct Creators result in a permanent ban. Bans may be face-pinned to the ban index under Section 10 to prevent re-registration.

11.7 No obligation to monitor beyond stated measures. Except for the moderation and safety measures we describe, we have no obligation to monitor Content and do not endorse any User Content.

12. CSAM Detection and Mandatory Reporting

12.1 Zero tolerance. Child sexual abuse material (CSAM) and any sexualization of minors are strictly prohibited and will result in immediate termination and reporting.

12.2 Detection. We use industry hash-matching technology (including PhotoDNA) to detect known CSAM across applicable surfaces, including within the Private 1:1 Room safety floor.

12.3 Mandatory reporting. Where we detect apparent CSAM, we will report as required by law, including to the National Center for Missing & Exploited Children (NCMEC) in the United States and Cybertip.ca in Canada, and we will cooperate with law enforcement.

12.4 Evidence preservation. Related evidence and records will be preserved and not deleted, as required by law, notwithstanding any Account-deletion or data-erasure request. This is a legal obligation and overrides other deletion rights (see Section 18).

13. Creators (Independent Contractors)

13.1 Creator status. Creators are independent contractors — not employees, agents, partners, or joint venturers of Glow. Nothing in these Terms creates an employment or agency relationship. Creators are responsible for their own taxes, expenses, and legal compliance.

13.2 Eligibility. Creators must be 18+ and complete government-ID and liveness (face) verification (Section 10).

13.3 Revenue share and payouts. Creators earn a share of gross amounts attributable to their Content — currently 70% of gross, which we may change prospectively with notice. Payouts are made via Stripe Connect (bank transfer, PayPal, or wire, subject to availability). Creators must maintain a valid Stripe Connect account and comply with Stripe's terms.

13.4 Additional terms. Creator participation is governed by the Creator Agreement, which supplements these Terms. In the event of conflict on Creator-specific matters, the Creator Agreement controls.

13.5 Chargebacks, fraud, and clawbacks. We may withhold, offset, delay, or reverse payouts in cases of fraud, chargebacks, violations, or legal requirements.

14. Modeling Marketplace

14.1 Curated access. The Modeling Marketplace is a curated feature. Access is billed externally via Stripe on the web at USD $500/month — not through Apple In-App Purchase (Section 9.2).

14.2 Hands-off model. Gig arrangements are directly between Creators and clients. Glow takes 0% of gig payments, does not custody or process gig funds, and does not adjudicate or mediate disputes between Creators and clients. You transact at your own risk.

14.3 No endorsement. Curation does not constitute endorsement or a guarantee of any User, gig, payment, or outcome. You are responsible for your own due diligence, contracts, taxes, and legal compliance.

14.4 Additional terms. The Modeling Marketplace Terms supplement these Terms and control on Marketplace-specific matters.

15. Acceptable Use

You agree not to:

Violations may result in immediate enforcement under Sections 11 and 16.

16. Suspension and Termination

16.1 By you. You may stop using the Service at any time and may delete your Account in-app (Section 18).

16.2 By us. We may suspend or terminate your Account or access, with or without notice, if we reasonably believe you have violated these Terms or the law, to protect users or the Service, or as required by legal process.

16.3 Effect of termination. On termination: (a) your license to the App ends; (b) unspent Coins are forfeited to the extent permitted by law, and bans/enforcement terminations do not entitle you to any refund; (c) provisions that by their nature survive (including Sections 8, 11–12, 17–24) survive; and (d) certain data may be retained under Section 18.

16.4 Permanent bans. Permanent bans (including hard-block-by-N-Creators and CSAM-related bans) may be face-pinned to the ban index to prevent re-registration (Sections 10–11).

17. Intellectual Property

17.1 Our IP. The Service, App, and all associated software, trademarks, logos, and content (excluding User Content) are owned by Glow or its licensors and are protected by intellectual property laws.

17.2 Feedback. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

17.3 Copyright complaints. We respond to valid notices of alleged infringement. Send notices to support@glowsocial.app. Repeat infringers may be terminated.

18. Account Deletion and Data Retention

18.1 In-app deletion. You may request Account deletion in-app. We will delete or de-identify your personal information as described in the Privacy Policy, subject to the exceptions below.

18.2 Legal-obligation retention exception. Notwithstanding deletion, we will retain the following on a one-way / non-reversible basis where permitted or required by law: (a) the opaque ban/identity hash used for the one-face-one-account ban index (Section 10); and (b) abuse- and CSAM-related records and evidence required to be preserved (Section 12). These records are retained to enforce bans, comply with legal obligations, and cooperate with law enforcement.

18.3 Other retention. We may also retain limited records as needed for tax, accounting, fraud-prevention, security, dispute-resolution, and legal-compliance purposes, for no longer than necessary.

18.4 Coins on deletion. Deleting your Account forfeits unspent Coins, to the extent permitted by law.

19. Disclaimers

19.1 "As is." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND APP ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

19.2 No guarantee. We do not warrant that the Service will be uninterrupted, secure, or error-free, that moderation or safety measures will detect or prevent all violations, or that Content or other users are accurate, lawful, or trustworthy.

19.3 User interactions. You are solely responsible for your interactions with other users, including Creators, clients, and Modeling Marketplace counterparties. We are not a party to and do not guarantee any such interaction or transaction.

19.4 Some jurisdictions do not allow certain warranty exclusions; some disclaimers may not apply to you.

20. Limitation of Liability

20.1 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Glow AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, GOODWILL, OR VIRTUAL ITEMS, ARISING FROM OR RELATED TO THE SERVICE.

20.2 Liability cap. OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US (OR VIA APPLE FOR COINS) IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

20.3 Basis of the bargain. These limitations apply even if a remedy fails of its essential purpose and regardless of the theory of liability.

20.4 Some jurisdictions do not allow certain limitations; some may not apply to you.

21. Indemnification

You agree to indemnify, defend, and hold harmless Glow and its affiliates and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to (a) your Content; (b) your use of the Service; (c) your violation of these Terms or any law; (d) your interactions or transactions with other users, including Modeling Marketplace counterparties; or (e) your violation of any third-party right.

22. Dispute Resolution; Arbitration; Class-Action Waiver

PLEASE READ — THIS AFFECTS YOUR LEGAL RIGHTS.

22.1 Informal resolution. Before starting a formal proceeding, you agree to contact us at support@glowsocial.app and attempt to resolve the dispute informally for at least 30 days.

22.2 Binding arbitration. Except as provided below, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered under [ARBITRATION RULES / ADMINISTRATOR — e.g., ADR Institute of Canada / applicable rules], seated in [SEAT/CITY, PROVINCE, CANADA], in the English language. (Counsel to confirm arbitrability, administrator, and consumer-arbitration requirements across all offered jurisdictions.)

22.3 Class-action waiver. To the maximum extent permitted by law, disputes will be resolved only on an individual basis, and you and Glow waive any right to bring or participate in a class, collective, or representative action.

22.4 Exceptions. Either party may (a) bring an individual claim in small-claims court; and (b) seek injunctive or equitable relief in a court of competent jurisdiction for intellectual-property or unauthorized-use matters.

22.5 Opt-out. You may opt out of arbitration by notifying us at support@glowsocial.app within 30 days of first accepting these Terms. (Counsel to finalize opt-out mechanics.)

22.6 Jurisdiction-specific rights. Nothing in this Section waives any non-waivable rights or remedies available to you under mandatory local law.

23. Governing Law

These Terms are governed by the laws of the Province of [PROVINCE], Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. Subject to Section 22, the courts located in [CITY, PROVINCE] will have jurisdiction, except where mandatory local law provides otherwise. (Counsel to confirm governing-law/forum enforceability given the worldwide-ex-EU footprint.)

24. Changes to These Terms

24.1 We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, in-app or by updating the "Last updated" date).

24.2 Changes take effect on the stated effective date. Your continued use after that date constitutes acceptance. If you do not agree, you must stop using the Service.

25. General

25.1 Entire agreement. These Terms, together with the sibling documents referenced in Section 0, are the entire agreement between you and Glow regarding the Service.

25.2 Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary.

25.3 No waiver. Our failure to enforce any provision is not a waiver.

25.4 Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

25.5 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

25.6 Notices. We may provide notices via the App, email, or in-Service messaging. You may contact us at support@glowsocial.app.

25.7 Language. These Terms are drafted in English, which controls to the extent permitted by law.

25.8 Contact. Glow — support@glowsocial.app — [COMPANY MAILING ADDRESS].

Open items for counsel: company legal name and address; support email; governing province/seat and arbitration administrator/rules; enforceability of arbitration and class-action waiver across all offered (worldwide-ex-EU) jurisdictions; consumer-protection carve-outs; Coins expiry vs. jurisdiction-specific minimum validity/gift-card rules; UK/US state (BIPA/CCPA/etc.) biometric and privacy overlays; Apple EULA alignment; final revenue-share %, ban threshold "N," and Coins wind-down mechanics.